Introduction
PrimeVOIP’s all‑in‑one dashboard transforms call centre operations. Our solution empowers teams with manual and auto‑dial calling, seamless CRM integration, WhatsApp messaging, departmental manager roles, real‑time call monitoring (whisper/barge/spy), and robust analytics—all in one intuitive interface.
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Manual & Automated Calling Features
• Manual Calls: Agents can place one‑to‑one calls on demand.
• Auto‑dialing: High‑volume campaigns run effortlessly with predictive and power dialing—maximizing agent efficiency, reducing idle time, and boosting productivity.
CRM Integration & Built‑in CRM
• External CRM Integration: Connect with Salesforce, HubSpot, Zoho or others to sync contacts, logs and campaigns.
• Built‑in CRM: For businesses without existing CRM, PrimeVOIP delivers a native CRM for lead tracking, call history, notes, and follow‑ups directly in the dashboard.
WhatsApp Integration for Omni‑Channel Communication
Agents can send and receive messages on WhatsApp from within the same dashboard, creating a unified communications workflow that merges voice and messaging.
Manager Roles & Department Permissions
Customizable manager roles enable access control per department. Managers assign permissions, monitor performance, and step in where needed.
Live Call Monitoring: Whisper, Barge & Spy
Supervisors can:
• Whisper: Coach agents silently during call.
• Barge: Join live call to assist or correct.
• Spy: Listen invisibly for quality assurance and training.
Reporting & Analytics
Dashboards provide dashboards and reports on:
• Call volume, duration, wait times
• Agent productivity and conversion rates
• Campaign performance
• Trends over time and forecasting
All data exports easily for further analysis.
Benefits of Choosing PrimeVOIP
• Unified interface reduces switching between apps.
• Scalable for small to large teams.
• Real‑time visibility empowers leadership to drive performance.
• Automated systems reduce manual overhead and missed opportunities.
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Conclusion
PrimeVOIP’s integrated dashboard is built for modern call centres. With features covering calling, CRM, messaging, monitoring, leadership control, and analytics, it’s a comprehensive platform that scales as your business grows.
