Privacy Policy
Last updated: August 09, 2025
1. Introduction
PrimeVOIP (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our VoIP (Voice over Internet Protocol) services and our website.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR), applicable local data protection laws, and any other relevant regulations.
By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
We may collect the following types of personal data:
(a) Personal Identification Information
Name, email address, phone number, billing address, payment details.
Lawful basis: Contract performance, legal obligation.
(b) Account Information
Username, password, account activity, usage preferences.
Lawful basis: Contract performance, legitimate interest (security).
(c) Service Usage Data
Call records (including time, duration, destination, origin), IP addresses, device information.
Lawful basis: Contract performance, legitimate interest (fraud prevention, service optimization).
(d) Technical Information
Browser type, operating system, access logs, cookies, and tracking technologies.
Lawful basis: Consent (for non-essential cookies), legitimate interest (service security and performance).
3. How We Use Your Information
We process your data for the following purposes:
Service delivery – Provide and maintain our VoIP services (Lawful basis: Contract performance).
Billing & payments – Process payments and manage accounts (Lawful basis: Contract performance, legal obligation).
Customer support – Communicate with you regarding support and service updates (Lawful basis: Contract performance).
Security & fraud prevention – Prevent misuse or unauthorized access (Lawful basis: Legitimate interest).
Compliance – Meet legal and regulatory requirements (Lawful basis: Legal obligation).
Service improvement – Troubleshoot issues, enhance performance, and develop new features (Lawful basis: Legitimate interest).
Marketing communications – With your consent, send promotional materials and offers (Lawful basis: Consent).
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content.
Non-essential cookies will only be placed on your device with your consent. You can manage or withdraw consent at any time through our cookie settings. See our Cookie Policy for details.
5. Data Retention
We retain personal data only for as long as necessary to:
Deliver our Services
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Call detail records may be retained for the period required by law or regulation in your jurisdiction.
6. Sharing and Disclosure
We do not sell your personal information. We may share your data only:
With trusted third-party service providers (e.g., payment processors, hosting providers) under strict confidentiality and data processing agreements.
To comply with legal obligations, court orders, or law enforcement requests.
To protect the rights, safety, or integrity of our Services.
During business transfers such as mergers, acquisitions, or asset sales.
7. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure it is protected by:
An adequacy decision from the European Commission, or
Standard Contractual Clauses (SCCs) approved by the European Commission, or
Other legally recognized safeguards.
8. Security of Your Information
We implement administrative, technical, and physical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet is 100% secure. We continuously monitor and improve our security measures.
9. Data Breach Notification
In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours where required, and affected individuals without undue delay, in compliance with GDPR Articles 33 and 34.
10. Your Rights Under GDPR
If you are in the EEA or the UK, you have the right to:
Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Data portability
Object to processing based on legitimate interest
Withdraw consent at any time (without affecting prior processing)
To exercise your rights, contact us at privacy@primevoip.com.
11. Children’s Privacy
Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website, with the “Last Updated” date revised accordingly.
13. Contact Information
If you have questions about this Privacy Policy or our data handling practices, contact us:
Data Protection Officer (DPO)
Email: compliance@primevoip.com